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Need help with a Dietrich Development product?
This page explains how to request support effectively, what information to provide, and where to submit your request.
Providing detailed and accurate information in your first message greatly increases the speed of resolution.

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Support channels

Discord Tickets

Open a ticket in our official Discord. Choose the correct category (RedM, Apps & SaaS, or General Requests).

Email Support

For business inquiries or if Discord is not available.

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Before opening a ticket

Check the Debugging & Troubleshooting page and script documentation first — many issues can be solved without waiting for a response.
  • Confirm you are on the latest version of the product
  • Review any requirements and dependencies in the documentation
  • Test on a clean server environment if possible

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How to open a ticket

1

Join our Discord

Go to our Discord server and navigate to the #support channel.
2

Select category

Choose the correct category:
  • RedM for issues with RedM scripts
  • Apps & SaaS for cloud-based products
  • General Requests for other inquiries or commissioned work
3

Provide details

Include:
  • Product name and version
  • Description of the problem
  • Steps to reproduce
  • Relevant logs or screenshots

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Example ticket format

**Product:** Stockmarket (v1.2.0)
**Server OS:** Windows Server 2019
**Framework:** VORP Core
**Description:** When buying a stock, the transaction fails and returns an error in console.
**Reproduction steps:**
1. Open stock menu
2. Select company
3. Enter amount and confirm purchase
**Error log:**
[script:stockmarket] ERROR: Insufficient funds check failed
Redacting sensitive information (like API keys) is your responsibility before sending logs or configs.

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Response times

  • Tickets are handled in the order they are received
  • Average response time: 24-48 hours (may vary on weekends/holidays)
  • Complex issues may require additional testing and time

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Escalation

If your issue is urgent or blocking critical functionality:
  1. Mention urgency in your ticket
  2. Provide all requested details immediately
  3. Follow up respectfully if no reply after 48h

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Next steps

Debugging & Troubleshooting

Diagnose and resolve common problems yourself.

Changelog

Check if your issue has already been fixed in the latest update.
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